Hi:
Try this please : This worked with many people with same phone .
Switch-off your phone.
1. Press and hold 3 keys; Green dial
key, * Star key, no. 3 key on keypad and then press the power on/off to
switch on the phone.
Remember, do not let go the 3 press and hold keys until you see a formatting word screen show!
2. After a few minutes when the Full phone formatting completed, your phone will back to original system and factory setting.
good luck .
please rate !
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