How do I get my printer to scan? - HP Officejet 6500 Wireless All-in-One InkJet Printer

Hi,

I am sorry to hear regarding the trouble.

I would be able to provide few steps to resolve this problem. You could revert with the result so that we could proceed further.

Please disconnect the printer and then restart the computer. Follow the below steps :

You have to remove previously installed printer, it have to be in:
Control Panel -> Printers, there you have your HP Officejet 6500, right-click and delete it.
Then there (control panel -> printers) on white background (not on fax or other icon) right-click anywhere and you will get a menu with "Server Properties" . When windows is opened go to "Drivers" tab, select HP Officejet 6500 and "Remove" it and "Remove driver and driver package"

Then go to desktop and click on icon "Add a device" to complete installation

There were few patches introduced by HP for the same.However, kindly post the result once you follow the above instructions.

Let me know, once done so that we could proceed further.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!